This is a business, and while money is not everything, what our customers want is and making their life easier is one of our top goals.  We could not continue in good faith not offering these types of contracts knowing that it was in stark contrast to the preferences of our clients.

SUPPLIMENTAL: Can I convert to a monthly contract?
There is no easy answer to this other than “yes and no”.  No, the contract you had with Goldsboro Web Development is not compatible.  We would redesign your website for you because the new contracts require our new Website Builder, Cyno.  If this is acceptable to you, then, yes.

We can however upgrade your website to Cyno for a nominal fee but this will not put you on a monthly contract that would provide support and other feature updates.  Contact sales for more information on a Cyno upgrade.   Again, you would need to go find the web design package you are wanting and hit “Order Now”.  Don’t worry, we’ll know what to do.

The post Wait, you said you would never offer monthly contracts! appeared first on Tarheel Media Digital Marketing.

The post What do I do with old PayPal subscriptions? appeared first on Tarheel Media Digital Marketing.

The post Did ownership change? appeared first on Tarheel Media Digital Marketing.

The post Did any terms to Web Hosting change? appeared first on Tarheel Media Digital Marketing.

CONTRACT SIGNGING
Contract signing is now done with a hash linked exclusively to your email address and IP address making it impossible to claim identity theft if it becomes a court action.

CONTRACT DEADLINE OBLIGATIONS
We now stipulate in every contract that if we, the designers request content or information for moving the project forward, and the client does not respond within 7 business days, this removes all obligations from Tarheel Media to deliver a product on a set date or deadline.  As you might glean from this, we had exactly this problem from a client in Clinton, NC, while operating as Goldsboro Web Development, who argued that since there was no proviso in the contract specifying she had obligations to meet, we were obligated to deliver a turn-key product on the date defined in the contract and thus got a free website (actually 3, we’ll get to that) even though she took several months on multiple occasions to deliver the information we needed to continue with the project (such as product information, product images, and other critical media and content that stalled the project).

CONTRACT LIMITATIONS ON SPECIFICATIONS
Specifications are now created and worded into every contract.  That is, we specify a cap on labor, we specify a cap on concepts, and we specify what labor types are included and not included in your future project.  For example, the contracts will specify that you can only use 22 hours in the ROCK-IT tier design plans.  Furthermore, it will specify that you are able to have 2 concepts drafted and after that, any other labor to create additional concepts, or labor that goes beyond specifications are billed on top of the project while the project is on-going (and payment is expected when invoiced).   This prevents the problem we experienced from the client above where the concept was approved, the development scope was also approved, and at the very tail end of the development cycle (release) she decided to entirely change specification on the project sending us back to the drawing board and creating an entirely new website.

LEGAL TEAM
We now have a dedicated legal team (Merritt Webb) that assists us through all legal matters including contract reviews, arbitration, and civil legal defense.

OTHERS
There are many other changes to both the Terms and our Privacy Policy.  We would recommend reading them and as an added bonus, we’ve made both legal documents as easy to read as possible while also making it a breeze to reference.  In addition to a completely restructured Terms and our Privacy Policy, we’ve digitally signed those documents with signatures we can’t change which is admissible legal proof in court that the documents were in full effect when a customer agreed to them.

The post Has anything legally changed since the transition to Tarheel Media? appeared first on Tarheel Media Digital Marketing.

The post As an active customer, was all of my website data transferred over? appeared first on Tarheel Media Digital Marketing.

The post As an active customer, was all of my data transferred over to Tarheel Media? appeared first on Tarheel Media Digital Marketing.

Additionally, anything that was subject to the deletion and purge provisions of the Goldsboro Web Development Terms of Service was already deleted before we archived the file system.

However, if your account was closed in bad standing (overdue billing, TOS violations, and other various reasons) that prevented you from ordering further services from Goldsboro Web Development, that information has carried over to our databases here.  In shorter terms, if Goldsboro Web Development wouldn’t do business with you, neither will we.

The post I was a customer of Goldsboro Web Develpment, has my data been transferred? appeared first on Tarheel Media Digital Marketing.

Leasing a website through a monthly cost can significantly lower these costs to be more digestible.  Read more »

The post How much does a website usually cost? appeared first on Tarheel Media Digital Marketing.

The post Do you use cPanel? appeared first on Tarheel Media Digital Marketing.