Your account is considered in bad standing the moment any invoice on your account goes past due. All services on your account may be interrupted or suspended after 14 days of being in bad standing.
Once your account is in bad standing, many of our services will become unavailable to you such as the Tarheel Cloud, the ability to gain access to your data for purposes of backing up your data or transferring it to a new provider, as well as support relating to your website or domain name.
After 30 days your data will be deleted from our servers, however this does not obligate us to delete your data, only that we reserve the right to.
TERMINATING YOUR SERVICES ON GOOD STANDING
You may have your service(s) terminated while keeping your account in good standing by notifying us in writing that you wish to terminate your services and allowing for 30 days from the time we receive the notice to terminate your service which will stop the billing in the next 30 days. However, if your subscription or term is yearly, we are not obligated to prorate any refund unless otherwise stated in writing.