This is an agreement between the END USER (hereinafter “user”) and Tarheel Media, a brand of MLW And Associates, LLC (hereinafter “the company”). Welcome to Tarheel Media. The Tarheel Media website (hereinafter “the site” or “the website”) and domain name https://tarheel.media is comprised of various web pages operated by the company. This agreement covers the methods in which we bill you for services and terminations that result in failure to maintain an account in good standing.
STORED CREDIT CARDS
When you pay your invoice online, you are able to store your credit card and create subscriptions for future use and to enable “auto-billing” which means you are agreeing to allow us to automatically charge your credit card again for the same amount when your invoice becomes due.
This does not mean that we will or must automatically charge your card. You should keep an eye on your emails from us when an invoice becomes due. There are many reasons why we might not charge your credit card such as a pricing change, inaccurate credit card information or expired credit card information, and system bugs and glitches. Failure to automatically bill your credit card does not constitute relief from the monies owed.
When your payment fails, we will retry 2 times during a 2 week period. If we are unable to capture the funds necessary to cover your invoice on or before a period of time not to exceed 14 days, your services may be suspended and you may be accessed a late fee and re-activation fee in order to turn your services on again.
We allow several methods of payment but are constrained by our payment providers. We currently use dual payment providers which currently allow for MasterCard, Visa, eCheck, American Express, and Diners Club methods.
We also allow local customers to North Carolina to send us a paper check so long as the payee information on the check matches the customer information on the account.
We reserve the right to refuse any payment method without waiving your obligation to pay.
We generally invoice you before your services are due for renewals for service-based billing. In some cases we may invoice you a day in advance or months depending on your unique situation. Some services that are regulated such as domain names may require that we bill as much as 30 days in advance as these services are suspended or are terminated on the day the service becomes overdue and thus we are required by ICANN regulations to alert you to the bill that is due in excess of 28 days.
When an invoice is issued, it will have an ‘invoice date’. This is the due date. Invoices not paid on or before the invoice date are considered late and may have a late fee accessed to the invoice if it remains unpaid for 7 days and services may be interrupted if the invoice remains unpaid for more than 14 days.
SUSPENSIONS & TERMINATIONS
Your account is considered in bad standing the moment any invoice on your account goes past due. All services on your account may be interrupted or suspended after 14 days of being in bad standing.
Once your account is in bad standing, many of our services will become unavailable to you such as the Tarheel Cloud, the ability to gain access to your data for purposes of backing up your data or transferring it to a new provider, as well as support relating to your website or domain name.
After 30 days your data will be deleted from our servers, however this does not obligate us to delete your data, only that we reserve the right to.
TERMINATING YOUR SERVICES ON GOOD STANDING
You may have your service(s) terminated while keeping your account in good standing by notifying us in writing that you wish to terminate your services and allowing for 30 days from the time we receive the notice to terminate your service which will stop the billing in the next 30 days. However, if your subscription or term is yearly, we are not obligated to prorate any refund unless otherwise stated in writing.
No human or software is perfect. We realize there may be inaccuracies to your invoice or how much we bill you from time to time. When you notice a billing error alert us immediately – if your bill was within the last 6 months, we will correct the mistake and issue a refund for the error. If you owe us money, we will issue a new invoice for the correction which will be expected to be paid in full within 7 days.
CHANGES TO THIS DOCUMENT
The Company reserves the right, in its sole discretion, to change the Terms under which the Company website is offered. The most current version of the Terms will supersede all previous versions. The Company encourages you to periodically review the Terms to Stay informed of our updates.
POINT OF INQUIRY
The Company welcomes your questions or comments regarding the Terms by writing us at:
P.O. Box 373
Princeton, NC 27569
+1 (919) 364-8451